Georgia Golightly

ICT Services Officer, County Durham

Sector: Fire Service

If at first you don’t succeed…Georgia Golightly didn’t get her current role the first time she went for it. However she didn’t let this knock her confidence and when the opportunity arose to reapply at a later date, she did – and was successful.  

Where do you call home? 

I was born and bred in County Durham. 

Tell us about your role?  

I am an ICT services officer from Cleveland Fire Brigade. In my role I answer any queries from the service desk email and telephone, and assist with IT hardware and software at headquarters. I travel to stations across Cleveland to help troubleshoot with any equipment at the station or appliances such as tablets and CCTV. In my role, we also work with fire control. I conduct a back-up check to ensure all systems are working as they should be. It is a broad and interesting role and two days are never the same. 

How did you get to where you are today? 

I did ICT as one of my qualifications at college and a tutor asked if I had considered an apprenticeship in ICT. I did my apprenticeship through college while working at a primary school in IT. 

I saw the opportunity with Cleveland Fire Brigade advertised and thought the role sounded exciting, travelling out to stations and meeting new people. I also liked the idea of working in a team and the career opportunities that were available at the brigade. 

What struggles or obstacles did you face along the way? 

When I was leaving school and starting college, I didn’t really have a firm idea of what I wanted to do career-wise, so I chose to do my A levels in the subjects I got the highest marks in and enjoyed. While doing my apprenticeship, I was the only female on the course. However this wasn’t an issue and I would say to anyone else in this position, don’t let it put you off what you want to achieve.  

Describe the moment you first got a feel for success? 

I wasn’t successful in gaining the role with Cleveland Fire Brigade the first time, although I was given really good feedback. This gave me the confidence when the opportunity came up at a later date and I was appointed to the role. I felt a sense of achievement and it really made me feel ‘I can do this!’ 

Do you have any advice for aspiring young females? 

Follow your interest and don’t compromise. 

What advice would you give to your younger self?  

Don’t worry too much about what other people think and don’t over think things. 

What three words inspire you and encourage a positive path?  

Don’t give up! 

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